Fast Locksmith Surrey takes your privacy seriously. This page explains plainly what we collect when you call, book, or browse — and how we keep it safe.
Fast Locksmith Surrey is a licensed mobile locksmith business operating in Surrey, White Rock, Langley, Delta, and surrounding communities in British Columbia. Our primary address for correspondence is 10609 King George Blvd, Surrey, BC. You can reach us by phone at 604.900.8174 or by email at [email protected]. This Privacy Policy applies to the website located at fastlocksmithsurrey.ca and to the services we deliver in person across Surrey and the Fraser Valley.
We collect information in a few specific situations — and only what we actually need to do our job.
When you contact us by phone at 604-900-8174, we may note your name, call-back number, service address, and a brief description of what you need (for example, "car lockout on 152nd Street"). This lets a technician reach you quickly and arrive prepared. We do not record calls without your knowledge.
Our online booking form asks for your name, phone number, email address, service address, and the type of job. We use this information solely to confirm your appointment, send you a reminder, and dispatch the right technician. We do not share booking data with third-party marketing lists.
Like most websites, fastlocksmithsurrey.ca collects basic server logs (your IP address, browser type, pages visited, and time of visit) through our hosting provider. We may also use a lightweight analytics tool to understand which pages are most useful. We do not use cross-site tracking pixels or sell browsing data to advertisers.
Payment for locksmith services is collected in person at the time of service. We accept cash, debit, and major credit cards via a point-of-sale terminal. We do not store full card numbers. If a digital invoice is requested, we collect your email address for that purpose only.
We use your contact details to:
We do not use your information to send unsolicited marketing messages. If you opt into a service reminder or newsletter, you can unsubscribe at any time by replying STOP to a text, clicking the unsubscribe link in any email, or calling us at 604.900.8174.
We do not sell, rent, or trade your personal information. We share it only in the following limited circumstances:
We use a small number of trusted third-party tools to run the business — a booking system, an email delivery service, and a cloud hosting provider. These providers access only the data needed to perform their function and are bound by data-processing agreements consistent with BC's Personal Information Protection Act (PIPA).
We may disclose information if required by law, a valid court order, or to protect the safety of any person.
If Fast Locksmith Surrey is ever sold or merged, customer data would transfer to the new owner under the same privacy obligations described here. We would notify you before your information became subject to a different privacy policy.
fastlocksmithsurrey.ca uses a small number of cookies to make the site work properly — for example, to remember your preferred booking date or to count page visits anonymously. We do not use cookies to build advertising profiles. You can disable cookies in your browser settings; the site will still load, though some features (like the booking calendar) may not function as intended.
Customer records are stored on password-protected systems with access limited to the people who need them to do their job. We do not keep paper files of customer data. Service records are retained for a reasonable period to support warranty and callback requests, then securely deleted. We review our data practices regularly and update them when our tools or processes change.
British Columbia's Personal Information Protection Act gives you the right to:
To exercise any of these rights, contact us at [email protected] or call 604.900.8174. We will respond within 30 days.
Our services are intended for adults and businesses. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information through our site or booking form, please contact us and we will delete it promptly.
Our site may link to third-party websites (for example, Google Maps for directions to Surrey service areas, or manufacturer pages for smart lock products). Once you leave fastlocksmithsurrey.ca, this Privacy Policy no longer applies. We recommend reviewing the privacy policies of any site you visit.
We may update this Privacy Policy from time to time as our services or legal obligations change. When we do, we'll update the date at the bottom of this page. If the changes are significant, we'll make reasonable efforts to notify regular customers by email. Continued use of our site or services after a change means you accept the revised terms.
Questions about this policy or how we handle your data? Reach us any time:
We're a real local business — someone will actually read your message and get back to you.
Last updated: June 6, 2026
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