One emergency line covers the whole zone from a single dispatch point on King George Boulevard: Surrey itself, White Rock, Langley City and the Township out to Aldergrove, and the Delta communities. That is a wide zone for one number, so what you get on the call is the arrival window for your own address, with the price band settled on that same call. Most Surrey addresses are reached in 20 to 30 minutes.
One call reaches a licensed technician. No hold queue, no subcontractors, no waiting for Monday.
Surrey is not one drive, and an honest arrival time says so. The corridors do most of the work here. King George Boulevard runs the spine from Central City south toward White Rock, 152 Street carries the last leg down into White Rock itself, and Fraser Highway runs east through Fleetwood, Clayton Heights and Cloverdale before carrying on to the 264th Street crossing at Aldergrove. Ladner comes off Highway 99 or Highway 91 through the Massey Tunnel corridor, and Tsawwassen is a run down Highway 17, where traffic on that stretch sets the pace. At two in the morning those corridors are empty and the number we give you is close to the drive itself. In the late afternoon it is the 32nd Avenue interchange, the 144 Street and 72 Avenue crossing and the tunnel approach that move it, and we tell you which one is in the way when you call.
Most of Surrey is a 20 to 30 minute arrival. The far ends of the zone honestly are not. Langley sits under 45 minutes and is quickest in the western Township near 200 Street and 64 Avenue, Aldergrove at the eastern edge of the territory runs 35 to 45 depending on Fraser Highway and 200th Street, and Tsawwassen at the southern edge of the service area runs 30 to 45. Quoting any of them at half an hour only makes you wait without knowing it.
The night shift here does not look like one city's night shift, because the communities on this line keep different hours. Surrey Central puts people back on the street after an evening shift with a key still sitting on the kitchen counter, and that SkyTrain corridor is a standing part of late-evening dispatch along with Gateway. Newton's late calls come off the 128th Street strip, where the restaurants and shops are busy long after the residential streets behind them have gone quiet. Port Kells runs on another clock entirely, because the depots and distribution warehouses work shifts, so three in the morning is an ordinary hour there for a yard gate or a truck cab sitting in one of the freight yards along Highway 1.
On the coast the season decides it. White Rock takes locked-car calls on summer evenings around the pier, when the lots below Marine Drive have filled and the promenade is busy enough to add minutes to the last stretch of the drive. Tsawwassen calls run against a deadline, because a car locked in a terminal staging lane is measured against a sailing rather than against a clock.
The band comes first, on the call, and nobody is dispatched until you have heard it. Three things decide where inside that band a job lands: the lock type, whether the hardware survives the opening or has to be replaced, and how many years the cylinder has been in that door.
| Emergency service | Typical range |
|---|---|
| Home lockout (standard deadbolt) | $85–$140 |
| Car lockout | $75–$130 |
| All keys lost (cylinder rekeyed) | $110–$175 |
| All keys lost (lock replaced) | $130–$220 |
| Break-in door repair (basic secure) | $150–$300 |
| Broken key extraction | $70–$120 |
| Safe lockout (dial or digital) | $120–$250 |
Whatever the hour, ask for the figure before you agree to a dispatch. That is the figure that settles at the door.
What we ask you for changes by area, and it is worth knowing which answer yours needs before you dial. On the numbered grid an intersection gets you a committed arrival time faster than a house number does, and something like 72nd and 148th or 68th and 152nd is enough to place a van. Port Kells is the exception that proves the rule: properties there sit far enough apart that the area name tells us nothing, so we want a street address or the nearest crossing before quoting anything at all.
Everywhere else the useful detail is whatever stands between the technician and the door. In a parkade that is the level, whether you are under Central City, on the Guildford Town Centre decks or in the Semiahmoo Town Centre structure. At the ferry terminal it is the lane or parking section. On the Panorama Ridge hillside the driveways are steep and a basement suite usually has an entrance of its own, so on Panorama Place or the elevated crescents by 76 Avenue, tell us whether you are waiting at the suite entry, a side-yard door or the front of the house. In a Clayton Heights or Fleetwood complex, the complex name saves a lap of the visitor parking.
Strata housing is concentrated in City Centre more than in most Surrey neighbourhoods, so a large share of the night's residential calls come from a suite door rather than a front step. The scope line is worth knowing before you dial. Your own suite door is yours, and it can be opened and rekeyed without anyone's approval. The lobby, the parkade gate and the amenity room run on the strata's access control, and a replacement fob is issued by the property manager rather than cut by a locksmith. If the lobby is the problem and your suite key is in your pocket, the building's own after-hours line will get you inside sooner than we can.
Guildford is the case that catches people out. In a lot of those 1990s and early-2000s buildings the suite lock, the building fob and the in-suite deadbolt are three separate systems on three different keyways, so saying which one actually failed changes what comes off the van. Fleetwood produces the opposite call, where nothing is broken at all: the garage fob, the mailbox key and the front-door key travel as one bundle, and the bundle is what stayed inside.
If you have come home to a kicked door or a drilled cylinder, call before you tidy anything, because the first job is making the opening lockable tonight. These calls cluster in places we can name: ground-floor retail on 128th Street and along King George Boulevard, the storefronts and restaurant fronts on Marine Drive in White Rock, the warehouse and light-industrial stock that starts east of 184th Street, and the yard gates and depot doors in Port Kells.
More often than not the lock is not the casualty. A booted door splits the jamb and tears the strike plate loose while the deadbolt itself is untouched, which is why the repair starts with frame reinforcement and a fresh strike at least as often as it starts with a new lockset. We carry reinforcing hardware and common replacement cylinders, so a unit forced overnight is not left relying on a bent bolt through the next trading day. If the jamb has gone far enough to need a carpenter, we say that plainly and leave the door secure until one is booked.
Vans carry KW1 and SC1 blanks, which between them cover most of what is in Surrey doors, plus Weslock for the 1970s to 1990s Fraser Valley stock out through Langley, and a portable key-cutting machine. That is why an all-keys-lost call normally finishes with working keys on the same visit rather than a return trip.
Build era is a fair predictor of what is in your door. The 1980s and 1990s detached stock across Panorama Ridge, Fleetwood and the older Cloverdale streets runs on Kwikset and Schlage, frequently still on the deadbolt the builder fitted. Guildford's strata buildings are Schlage B-series and Weiser, in many cases still on the keyway the building first sold on. The post-2010 concrete towers in City Centre carry Schlage or ASSA ABLOY at the suite door. The awkward ones are the old Cloverdale townsite along Fraser Highway, the Ladner village houses and the Aldergrove acreages, where mortise bodies, skeleton-key hardware and non-standard door preps turn up often enough that a cylinder occasionally has to be sourced. When that happens the night ends with the door secure and the replacement fitted in daylight.
604.900.8174 is answered at any hour. Give the intersection, what kind of door you are standing at, and whether anything is damaged. The price band and the arrival window are settled on that call.
The nearest available licensed technician takes it and routes out on whichever corridor serves your area. You get the real window for that address.
Picking or bypass comes first, and a drill only appears after you have agreed to it. Anything needing hardware the van does not carry is booked for daylight, and the door is left secure in the meantime. Payment on completion: cash, card, or e-transfer.
Most of Surrey is 20 to 30 minutes. The outer areas take longer, and distance does most of that: Fraser Highway east to the 264th Street crossing is a long single corridor, which puts Aldergrove at 35 to 45 and Langley under 45, and Tsawwassen at 30 to 45 down Highway 17, where traffic on the day decides where in that window you land. You get your own area's window on the call.
No, and it is one of the hours this line exists for. The depots and distribution warehouses out there keep running when everything else has stopped, so access doors, yard gates and truck cabs come in at times nothing else does. What slows a job there is never the hour, it is the address, so give a street number or the nearest crossing rather than the area name.
Yes. After dark the hard part is describing where you are, not opening the car. A structure needs the level plus the nearest sign or entrance, because the decks under Central City and at Guildford Town Centre all sound identical over the phone. An open commuter lot needs far less, usually a row and a plate. Either way, stay with the vehicle and keep ownership ID on you, because that is checked before anything is opened.
No, and that is a question of scope rather than difficulty. Lobby readers, parkade gates and intercom panels belong to the strata's access control system, and a replacement fob is issued by the property manager. Everything from your suite door inward is ours. In Guildford in particular, work out which of the three systems failed before you call, because the fob, the suite lock and the in-suite deadbolt are usually unrelated to each other.
Yes. The technician assesses the door, the frame and the hardware, and the property is left lockable before we leave. Most forced doors here damage the jamb rather than the deadbolt, so the answer is frame reinforcement and a fresh strike as often as it is a new lock. If it genuinely needs a carpenter we tell you that instead of selling you hardware the frame will not hold.
Yes. White Rock, Langley City and the Township out to Aldergrove and Walnut Grove, and the Delta communities of North Delta, Ladner and Tsawwassen are all inside the zone, all night. The only thing that changes across the zone is the arrival window, and you get the honest one for your area when you call.
Seventeen areas take an emergency call on this line. Pick yours for the local detail: what the hardware tends to be, where the cars sit, and the arrival window for that address.
Not every lock problem is tonight's problem. The same licensed crew handles the booked work across the zone, on a schedule that suits you.
Pick-, drill- and bump-resistant cylinders with keys that can’t be copied at the hardware store. Cut, pinned and registered in-shop.
Residential Security Container (RSC) burglary classification: a key-locked security container designed to provide entry…
Car keys are priced by vehicle. Pick what you need and we’ll collect your make, model & year to text you an exact quote.